I had to go yell at somebody this morning. I would have loved to do it in person or over the phone, but I had to do it by email. I got a call this morning from a very upset Desiree since Lonex hadn't done what they said they would do. When I asked them about it, it was bounced back and forth between Sales and Tech Support. I finally sent the Sales department a nasty letter and threatened them with future clients. I'm pretty sure that got their attention.
I got an email a couple of hours later pointing the finger at someone else, but they did what I expected them to do. I love it when I win. And I always win.
[Update:] I actually got a call from the manager this afternoon apologizing for the confusion and taking responsibility for the mix up and asked me to pass on his apologies. Ok. They are out of time out.
